Returns & Replacement Information

We hope you are delighted with your order, but we do understand that sometimes, you may wish to return an item for whatever reason.
If you are not completely satisfied with your purchase, we offer a no-quibble exchange or refund on any unused items within 14 days of the purchase date.

Goods must be returned in the same condition in which they were sold (all items are thoroughly inspected prior to despatch), including all original packaging. We reserve the right to reject any returns that are not deemed in original condition.

The return of goods in our customer’s responsibility, including any associated costs. Return postage can be arranged by Copperwood Home, however, please be aware that costs may vary from £6.99 up to £60.00 depending on the size of the item. Our postage costs shown on the website are based on regular despatches from a single address therefore this should not be used as an indication of any return costs.
If the return is arranged by Copperwood Home, the necessary deduction will be made from your refund on receipt and inspection of the returned item.

All eligible items, purchased between 20th November and 25th December, may be returned until 31st January the following year.

Please check items carefully when accepting delivery. If for any reason your item(s) have been damaged in transit, please make the courier aware to enable us to best serve your enquiry. Once the original goods have been returned, we will issue a refund or replacement.

We hope you are delighted with your order, but we do understand that sometimes, you may wish to return an item for whatever reason.
If you are not completely satisfied with your purchase, we offer a no-quibble exchange or refund on any unused items within 14 days of the purchase date.

Goods must be returned in the same condition in which they were sold (all items are throughly inspected prior to despatch), including all original packaging. We reserve the right to reject any returns that are not deemed in original condition.

The return of goods in our customer’s responsibility, return postage can either be arranged by Copperwood Home and an approriate deduction made from any refund amount or where a replacment is required, collection will be arranged prior to a new item been issued. All returns are subject to a full inspection.

Please check items carefully when accepting delivery. If for any reason your item(s) have been damaged in transit, please make the courier aware to enable us to best serve your enquiry. Once the original goods have been returned, we will issue a refund or replacement.