Our standard delivery times are currently 3-10 working days for non-palletised items, however, we will aim to despatch stock as soon as we possibly can, this is often sooner.
Larger items that require a pallet service are currently estimated to take between 10-30 days for delivery due to delays in the network caused by COVID related shortages.
All items are inspected thoroughly prior to despatch. Should we have limited availability and your item(s) are not deemed satisfactory, we may need to arrange a replacement with our supplier(s). If your order is affected by inspection concerns, we will notify you within 48 hours.
For larger items we use dedicated furniture delivery companies, all deliveries are to ‘doorstep’ only. If you have large or heavy items, please ensure assistance is available. All deliveries are carried out by a third-party and additional assistance will be at the driver’s discretion.
Please note, some larger items are delivered unboxed depending on our supplier. Unfortunately, on occasions, damage in transit may occur – if this happens, please make the driver aware so they can note the damage.
Please take photos of the damage and send to email@example.com with your order number.
Knobs for drawers are usually screwed on in reverse for transport. DO NOT over tighten knobs, particularly on glass furniture, as this can lead to stress fractures. Copperwood Home will not be held responsible should this occur.