Delivery Information

Our standard delivery times are currently 3-10 working days for non-palletised items, however, we will aim to despatch stock as soon as we possibly can, this is often sooner.

Larger items that require a pallet service are currently estimated to take between 10-30 days for delivery due to delays in the network caused by COVID related shortages.

All items are inspected thoroughly prior to despatch. Should we have limited availability and your item(s) are not deemed satisfactory, we may need to arrange a replacement with our supplier(s). If your order is affected by inspection concerns, we will notify you within 48 hours.

For larger items we use dedicated furniture delivery companies, all deliveries are to ‘doorstep’ only. If you have large or heavy items, please ensure assistance is available. All deliveries are carried out by a third-party and additional assistance will be at the driver’s discretion.

Please note, some larger items are delivered unboxed depending on our supplier. Unfortunately, on occasions, damage in transit may occur – if this happens, please make the driver aware so they can note the damage.

Please take photos of the damage and send to support@copperwoodhome.co.uk with your order number.

Knobs for drawers are usually screwed on in reverse for transport. DO NOT over tighten knobs, particularly on glass furniture, as this can lead to stress fractures. Copperwood Home will not be held responsible should this occur.

Returns Information

We hope you are delighted with your order, but we do understand that sometimes, you may wish to return an item for whatever reason.
If you are not completely satisfied with your purchase, we offer a no-quibble exchange or refund on any unused items within 30 days of the purchase date.

Goods must be returned in the same condition in which they were sold, including all original packaging. We reserve the right to reject any returns that are not deemed in original condition. The return of goods in our customer’s responsibility, any postage will be refunded at the discretion of Copperwood Home following a full inspection.

Please check items carefully when accepting delivery. If for any reason your item(s) have been damaged in transit, please make the courier aware to enable us to best serve your enquiry. Once the original goods have been returned, we will issue a refund or replacement.

Click and Collect

All of our items are available to collect for free via our Click and Collect Service. Please check with the store prior to travelling. Otherwise our team will contact you to advise your item is ready for collection.

Stores currently eligible for Click and Collect are:

Copperwood Home (Bridlington), 4 Marshall Avenue, Bridlington, YO15 2DS